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Teamwork is a major factor in succeeding in the workplace. Even if you work in a one-man company, you still will have to work with clients and vendors. The ability to work successfully in groups is a key contributing factor in your success and the success of your organization. The articles in this issue of our Engaging Ideas Newsletter deal with elements of team work and team building.

Presentation Effectiveness can be a make or break skill in the workplace. At some point in your career you will be asked to present information to a group. It is your job to ensure that you are ready to step up to the call. An individual who can present confidently and effectively immediately differentiates themselves from the rest of the group.

As the economy begins its ascent, it is more important than ever to provide your team with the tools to succeed. In sales especially, your team has been hard hit by the tough economic times. As a sales manager, it will be your job to engage your team, build confidence, and coach for success. This newsletter focuses on what tools you can use as a sales manager to build on success, and prepare your team to take advantage of the upswing. It is still tough out there, so make sure you are giving ​

As the economy continues to recover, it is more important than ever to ensure that you are providing excellent customer service. Customer service plays an important role in customer retention, increasing market share, and efficiency. All of these elements can help your organization take advantage of the improving economic conditions. In the following articles, we will explore several different aspects of customer service. We encourage you to share these articles with team members and colleagues.​

Legendary Basketball Coach John Wooden once said, "Failure is not fatal, but failure to change might be." The obvious point he was trying to convey is that everyone makes mistakes and fails. It is what you do after the mistake or failure that makes all the difference. Here are 5 ways to shake off your mistakes and move forward to success.

Stow those cubicle cots: With high-tech help, businesses expect to keep humming in the teeth of a howling storm.

Dale Carnegie Training®, the international leader in performance-based workforce training and solutions, announces today the upgrade of their extremely successful smartphone application "Secrets to Success" (http://www.dalecarnegie.com/app/). Available for download online on iTunes for the iPhone, iPad and iTouch (99 cents), the app has already seen tremendous results, shooting to the number one spot on the iTunes business list within the first week of its release.